Returns & Refunds Policy

Returns and refunds

If an item arrives damaged, incorrect or unsuitable, email service@vazlena.com with your order number, the item name and a brief explanation. For a damaged or incorrect item, please include photographs of the product and packaging. We will review the request and provide the appropriate next steps.

For an approved return, keep the item and included components together and package them securely unless it arrived faulty or applicable law provides otherwise. Do not mail a parcel to our business address before receiving return instructions. Certain items may require condition checks before a refund can be issued.

When a refund is approved, it is sent to the original payment method. Processing time after issuance depends on your payment provider. This policy does not limit rights you have under applicable consumer law.